Going Hand in Hand with CRM and CEM
Yagnesh Upadhyay, Group Head IT, J.M.Baxi & Co
Customer Experience in 2016
Rajat Tyagi, CIO, PVR
Customer Experience is Pivotal to an Organisation's Competitive Advantage
Dhiren Savla, CIO- VFS Global & Group CIO -Kuoni Group
Choosing an apt MDM to Improve Customer Experience
Vinod Bidarkoppa, Group-CIO, Future Group India
How can organizations win the battle with CX as the differentiating element?
Rupinder Goel, Group CIO, Tata Communications Limited
Rejuvenating ERP with Internet of Things
Chandran R, CIO, Bahwan Cybertek
3M's of ESN some Mystery, some Masala and lots of Magic
Shashi Mohan, Executive VP & CTO, Intellect Design Arena Ltd
Three Pillars of Organizational Technology
Nadir Bhalwani, Director-Technology Operations, CRISIL Limited
Upgrading financial services with an effective SDLC
Nafees Ahmed, CIO, Indiabulls
Digitization - Don't lead but transform
N. Jayantha Prabhu, CTO, Essar group
The Next Generation of Wireless Networks
Marcus Weldon, CTO, Alcatel-lucent
CIO's Role in Deriving Optimal Value through Business Intelligence Project
Shubhendu Dutta, Director- IT, MTS Sistema Shyam Teleservices Ltd
CIO Viewpoint
Focus Must Be On Customer Value Proposition
By Sunil Nair, VP-Technology, Max Hypermarket
Bots at a Tipping Point: Transforming Customer...
By Harnath Babu, Chief Information Officer- Technology, KPMG in India
Good BPM = Customer Satisfaction
By Lalit Popli, Head of Information Technology, ICICI Prudential AMC
CXO Insights
Achieving Efficiency in Document Management
By Emmanuel Christi Das, Managing Editor
SAAS Explosion And Integration Into Existing...
By Kunal Prasad, Co-Founder & COO, CropIn
Customer Happiness: The New Mantra Of CX